TERMS & CONDITIONS

Terms and Conditions

By using this website, engaging with Turnserv, LLC (“The Company”), or any of its affiliates, subsidiaries, or divisions—including but not limited to Apartment Painters, LLC; Apartment Flooring, LLC; Turnserv Commercial Group, LLC; Liquid Liner, LLC; or others (collectively, “Turnserv”)—in any capacity, including requesting services, entering into service agreements, or making purchases, you agree to the following Terms and Conditions.

These Terms govern the development, execution, and fulfillment of all service agreements, Statements of Work (Success Plans), bids, estimates, and proposals, including usage of Turnserv services through its websites, portals, mobile platforms, or any other communication method.

Please read these Terms carefully. Your use of this site or engagement with Turnserv constitutes a binding legal agreement between you (“Customer”, “You”, or “Your”) and Turnserv, LLC (“Agreement”, “Terms”).

Turnserv may update these Terms at any time without notice. If a separate, signed service agreement exists, its terms may supersede these Terms.

1. Scheduling Policy and Acceptance

The person or entity submitting a service request (“Client” or “User”) affirms they are authorized to bind the organization and agrees to:

i) Schedule services at least five (5) business days in advance via the official scheduling portal or by email if unavailable.
ii) Serve as the primary point of contact for service delivery and communication.
iii) Provide site access between 8:30 AM and 5:30 PM, Monday through Friday.
iv) Supply any required materials and equipment unless enrolled in Turnserv’s supply program. If supplied items are inadequate, Turnserv may provide its own and invoice the Client.
v) Respond promptly to all information requests.
vi) Provide two nearby parking spaces or reimburse Turnserv for parking costs.
vii) Ensure compliance with all applicable laws and regulations.
viii) Maintain all licenses, permits, or approvals required for service execution.
ix) Provide a safe, hazard-free job site.
x) Ensure utilities are functional and interior temperatures are between 52–78°F.

2. Non-Serviceable Fees

If Turnserv cannot perform services within 15 minutes of arrival due to Client’s failure to meet the above conditions, a Non-Serviceable Fee of $150 per impacted unit will be applied (Net 30), and the unit will be rescheduled within five (5) business days.

3. Cancellation Fees

Cancellations within 24 hours of scheduled service incur a $125 per-unit cancellation fee. Cancellations made more than 48 hours in advance will not be penalized.

4. Premium Scheduling

Turnserv reserves the right—but does not guarantee—the ability to fulfill service requests submitted with less than seventy-two (72) business hours’ notice. If accepted, such requests may incur a 15% premium scheduling fee. Turnserv will make reasonable efforts to accommodate urgent needs but retains full discretion on acceptance and timing based on availability and operational capacity.

5. Communication

By using this site or submitting a service request, you agree to receive email and SMS updates from Turnserv and its affiliates. Standard message and data rates may apply. You may opt out by replying “STOP” or contacting support@liquidliner.com.

6. Invoice Authorization & Pricing Acknowledgement

By checking the required agreement box and submitting a service request via Turnserv’s scheduling portal, Client agrees to the following binding terms:

i) Binding Authority
You affirm you have legal authority to bind your company to service and payment terms.

ii) Pricing on File
Invoices will reflect pricing previously agreed upon during onboarding, which is maintained on file. Submission of a service request confirms acceptance of this pricing.

iii) Invoice Issuance
Turnserv or its affiliates will issue an invoice including:

The agreed-upon amount
The legal names and billing addresses of both parties
Confirmation of scheduling authorization (your submission serves as a digital signature)

iv) Invoice Assignment Consent
You consent to the assignment of invoices to a third-party financing or factoring partner, or other Turnserv affiliates. This does not alter your obligation to pay the invoice in full and on time.

v) Payment Obligations

Client agrees to remit full payment in accordance with invoice terms (typically Net 30), regardless of internal payables processes or tenant-related collections. Disputes must be submitted in writing within five (5) business days of invoice receipt.

vi) Non-Circumvention
Client agrees not to redirect, reroute, or remit payment to any party other than the designated payee listed on the invoice unless explicitly granted approval, in writing, by Turnserv.

vii) Electronic Execution
You acknowledge that checking the agreement box and submitting a request constitutes a legally binding electronic signature enforceable under applicable laws (UETA, E-SIGN Act).

viii) Company Information Accuracy
Client confirms all billing and company information provided is accurate. Inaccurate or incomplete data may result in service delays or invoice disputes.